Frequently Asked Questions

Everything you need to know about ordering plants and garden supplies from Ashridge Nurseries.

When will my plants be delivered?

Delivery times vary by season; bare root plants are typically shipped between November and March when dormant, while pot-grown plants and garden accessories are usually dispatched within 3-5 working days.

How do you ensure plants arrive in good condition?

We use specialized eco-friendly packaging designed to secure root balls and protect delicate foliage during transit, ensuring your plants arrive hydrated and ready for planting.

What is your quality guarantee?

We offer a 12-month guarantee on all our hardy plants, trees, and shrubs. If a plant fails to thrive despite proper care and planting, we will provide a replacement or credit.

Can I return non-plant items?

Yes, garden tools, hardware, and accessories can be returned within 28 days of receipt, provided they are unused and in their original packaging.

Do you offer planting advice for beginners?

Absolutely. Every order includes a printed planting guide, and our website features extensive 'How-To' articles and videos to help you successfully establish your new garden additions.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.